Shipping policy
Here is what shipping costs, how long it takes, and what to do if something goes wrong.
Shipping costs
| Order total | Shipping |
|---|---|
| $75 or more | Free standard shipping |
| Under $75 | USPS or UPS rate for your package, calculated at checkout from its weight and your address |
You see the exact shipping cost and the delivery options at checkout, before you pay. There are no extra fees after you order.
Where we ship
We ship to addresses in the United States only. We do not ship internationally at this time. USPS delivers to P.O. boxes; UPS does not, so choose USPS at checkout for a P.O. box.
How long it takes
- Processing: we pack and ship orders within 1 to 2 business days (Monday to Friday, not counting holidays).
- Delivery: USPS Ground Advantage usually takes 2 to 5 business days, USPS Priority Mail 1 to 3 business days, and UPS Ground 1 to 5 business days.
Most orders arrive within 3 to 7 business days of ordering. Carrier times are estimates and can run longer during the holidays and in bad weather.
Tracking your order
When your order ships, we email you a tracking number. If you have not received it within 2 business days of ordering, please contact us.
Address changes, lost or damaged packages
- Please check your shipping address at checkout. To change it, contact us as soon as possible, before the order ships.
- If tracking shows your package as delivered but you cannot find it, check with neighbors and your local post office, then contact us and we will help.
- If your order arrives damaged or is not what you ordered, contact us within 7 days of delivery with your order number and a photo, and we will make it right.
Returns and exchanges
We accept returns. You can return an item for a refund within 30 days of purchase, or exchange it within 90 days. Items must be unworn, unwashed and undamaged. To start a return, email us for a Return Authorization Number and the return address. We send your refund to your original payment method within 5 business days after the return reaches us. See our return policy for the full details.
Questions?
Email sheepskinandalpaca@gmail.com or call (425) 409-7685. We reply within one to two business days.